![]() ![]() Problem: T he pan and tilt stops working while changing direction on Logitech Rally Camera Select the following link for recommendations: Solution: Rally uses a special 3 way pairing between the remote control, the camera and the Display Hub. Problem: Remote control is not moving camera or functions are not working Select the following link for recomendations: Solution: Some USB-C to HDMI and Thunderbolt to HDMI adapters are incompatible with some display monitors. Problem: No video is displayed from my computer when using a USB-C to HDMI or a Thunderbolt to HDMI adapter. Solution: This is typically caused by exceeding the maximum throughput of the HDMI pass through. Problem: Why is one of the displays black when I connect two displays with HDMI pass through? Are the colors not right? Is the video breaking up? Is there noise or pixelization? The most likely cause of poor video quality can be due to one or more of the following: Solution: Video “not looking the way I expect” can mean many things. Solution: Go to settings on the host computer and ensure Rally is selected as both the microphone and speaker. Problem: When I connect Rally, the sound comes out of the television/display instead of the Rally Speakers how do I fix this? To ensure that Rally is working properly, please follow these easy steps: Solution: Audio quality can be impacted by several factors including network performance, system, application, or the device itself. Q. What kind of batteries does the remote need?Ī. Rally’s remote uses two CR2032 batteries. Then, check the video settings and verify that Logi Rally is selected for the camera. In your video/audio calling application, check the audio settings and make sure that Logi Rally is selected for both the speaker and microphone.Select Logi Rally as the default device for sound input and output. Mac OS X: Go to System Preferences > Sound.Select Logi Rally as the default communication device for playback and recording. Q. How do I make Rally my primary audio device for my computing system? Or, pushing the home button will move the camera to the home position. ![]() After that, the camera will move to this position when starting a video conference. How do I set the Home position on the camera?Ī. Pan, tilt and zoom the camera to the desired position and then press and hold the home button on the remote control until the LED on the camera flashes (about 10 seconds).
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